Refund Policy

Refund Policy- Quentino By Drque:

Thank you for shopping at Quentino By Drque! We value our customers and strive to provide the best products and services.

If, for any reason, you are not satisfied with your purchase, we offer a transparent and customer-friendly refund policy as follows:

  1.   30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all products purchased directly from Quentino By Drque. If you are not completely satisfied with your purchase within 30 days of receiving it, you may be eligible for a full refund or exchange. To be eligible for a refund or exchange, the item must be unused, in its original condition, and returned in the original packaging.
  2.   Eligibility for Refunds: To be eligible for a refund, you must adhere to the following conditions:
    •  The product must be in its original condition and packaging.
    •  The product must be unused, undamaged, and free from any signs of wear and tear.
    •  The product must be returned within 14 days from the date of delivery.
    •  Proof of purchase or order number must be provided.
  3.  Non-Refundable Items: The following items are not eligible for a refund:
    •  Gift cards or vouchers.
  4.  Refund Process: To initiate a refund, please follow these steps:
    •  Contact our customer support team via phone +1 984 683 3571 or email to request a refund and provide the necessary details.
    •  Once your request is received and approved, we will provide you with instructions on how to return the product.
    •  You are responsible for the return shipping costs, unless the product arrived damaged or defective.
    •  After receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.
    •  If the product is approved for a refund, we will process the refund to your original payment method within 14 business days.
  5.  Damaged or Defective Items: If the product you received is damaged or defective, please contact our customer support team immediately. We will arrange for the return of the product, and upon inspection and verification, we will issue a full refund or exchange the product at no additional cost to you.
  6.  Late or Missing Refunds: If you haven't received your refund within the specified time frame, please check your bank account first. Then, contact your credit card company or bank, as it may take some time for the refund to be processed and posted. If you have done all this and still have not received your refund, please contact our customer support team for further assistance.
  7.  Policy Amendments: Quentino By Drque reserves the right to amend or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.
 If you have any questions or concerns about our refund policy, please feel free to contact our customer support team. Your satisfaction is our priority, and we are here to assist you throughout the refund process.  Thank you for shopping with Quentino By Drque!