Return Policy
Return Policy - Quentino By Drque:
At Quentino By Drque, we strive to provide our customers with the highest level of service and satisfaction. To ensure a seamless shopping experience, we have outlined our return policy below:
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Eligibility: We accept returns for eligible items within 30 days of the delivery date. To be eligible for a return, the item must be unused, unworn, and in its original condition, with all tags and labels and original receipt attached.
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Return Process: If you wish to return an item, please contact our customer service team or visit our website to initiate the return process. Provide the necessary information, including your order number, item(s) to be returned, and the reason for the return.
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Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item.
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Refund or Exchange: Once we receive the returned item and verify its condition, we will process the refund to your original payment method. Alternatively, if you prefer an exchange, we will assist you in finding a suitable replacement item, subject to availability.
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Non-Returnable Items: For hygiene reasons, certain items, such as intimate apparel, swimwear, are not eligible for return unless they are defective or damaged upon arrival.
Quentino By Drque reserves the right to update this Return Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. We encourage you to review our website periodically for the most up-to-date information regarding our return policies.
We appreciate your support of Quentino By Drque and look forward to serving you with our luxury fashion products. Should you have any further questions or concerns, please don't hesitate to reach out to our customer service team via phone +1 984 683 3571 or email support@quentinobydrque.com for assistance.
